We would hope you would feel able to come and discuss any concerns you have with us, so we can attempt to rectify things. To enable you to do so, please ask to discuss the matter with a staff member, the assistant practice manager, or the practice manager. At Grimethorpe Surgery, we will try to help our patients whenever and where ever we can.
Although we may not always get things right, we hope you will never have cause to raise an official complaint. But if you do, please find our up-to-date leaflet about the process (including a complaint form) below. The leaflet explains the process of making a complaint and what you can expect when you have made a complaint.