Patient Satisfaction Survey | Grimethorpe Surgery

At Grimethorpe Surgery we aim to provide the best possible care to our patients. To allow us to do this, we require the help of our patients.
Please fill in the below survey to help us in improving our services further.
We realise we’ll never reach perfection, but will continue to strive for perfection.
Thank you for taking the time to fill this survey.

Q1. Thinking about your recent contact with your GP practice, how easy was it for you to seek medical care or advice? This could include contact with a healthcare professional in person, through a telephone call, video consultation, or written interaction (email / text message / online consultation form).

Very easy

Fairly easy

Neither easy nor difficult

Fairly difficult

Very difficult

Q2. How do you feel about the length of time you waited for care or advice after first contacting the practice?

I received care or advice as soon as I thought was necessary

I should have received care or advice a bit sooner

I should have received care or advice a lot sooner

Q3. Which of these was the main way you received care or advice on this occasion?

In person

A telephone call

A video consultation

A written interaction (email/text message/online form

Other (add further details)Other (add further details)

Q4. How well did that work?

Very well

Fairly well

Not very well

Not at all well

Don’t know / can’t say

Q5. Overall, thinking about the reason you wanted care or advice, were your needs met?

Yes, definitely

Yes, to some extent

No, not at all

Don’t know / can’t say

Q6. Overall, how would you describe your experience of your GP practice on this occasion?

Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

Don’t know / can’t say

Q7. How frequently are you offered an appointment alternative to a GP by the reception team?

Very infrequently

Infrequently

Neither infrequently or frequently

Frequently

Very frequently

Thank you for taking the time to complete this form and providing us with feedback to improve our services. Your support in and suggestions on improving our services are much appreciated. Thank you!

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