The Patient Satisfaction Survey in the week ending 28 July 2024
Help us to improve our services
Later than planned, but here it is nonetheless. So, let’s see what feedback we have received this week.
As always best of care with a smile and kind words.
Took me a week to get a appointment. After trying all day Tuesday and Wednesday after being 9th in a queue when finally after over 1 hour a recorded message said the surgery was now closed for staff training try tomorrow.
This is an appalling service
We are sorry to hear this patient had such difficulty getting through to us and receiving the care they wished for. It sounds like this was mainly a problem with access via the telephone and we hope this will improve in the near future. Our phone system will soon change and the new provider will install our new phones on 12 August. The new phone system should be live from 13 August. We are hopeful this will bring a much-needed improvement to the telephone access for our patients.
I attended a follow up visit with Jackie.
I have seen Jackie on a couple of occasions and both times found her to be a very caring, attentive lady who shows compassion and always offers further steps in an effort to find a diagnosis. She is happy to take her time even with the time constraints she must be under. A pleasure dealing with her.
Thankyou for a helpful and beneficial appointment.I was seen by Lucy(nurse),and she was really helpful and supportive.
I was unable to access the direct patient feedback link on this occasion,so I hope this feedback will suffice.Thanks and
keep up the good work.
Just enjoyed the service very good
really pleased .
The only problem I had was the waiting time in the surgery as I waited half an hour after my appointment time before I saw someone
Occasionally, a clinician will run behind their schedule. We aim to keep our patients informed if this is the case. There are several reasons why this could occur. The problem the patient attends with is more complex and the normal duration of an appointment is insufficient. It is not always possible to predict this and offer a double appointment. Sometimes an emergency crops up. A patient might attend with a mental health problem requiring longer than the standard appointment time. Another patient might come with a shopping list of problems, although we ask people to book extra time if they need to discuss a few problems. Often the clinician will tell the patient to return to discuss the other problems, but this is not always medically possible. In those cases, the appointment will overrun.
As always first class staff and service.
Had to have my blood pressure checked and have bloods done .The nurse was very nice and friendly got sorted .Thankyou.
That concludes the comments left on the Patient Satisfaction Survey. We have left 2 responses out. One from a previous patient we removed for abusive behaviour. The other one provides too much personal data and we need to investigate this one instead.
And now it’s time to have a look at our Friends and Family Test results this week:
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment? | Likely |
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Can you tell us why you gave that response? | Receptionist are Polite.. not long to wait in sugary to see doctor have enough time in sugary to explain what wrong all in all its a excellent sugary for anyone to attend easy to get too n near chemist too |
Do you think the practice has improved in the last 12 months? | Yes |
What are we doing particularly well? | Phone calling appointment improved and getting to see a doctor improved |
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment? | Extremely likely |
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Can you tell us why you gave that response? | Reason I gave response because GP staff deserve big respect from patients and more support from Government |
Do you think the practice has improved in the last 12 months? | Yes, practice has improved in really good standards. Staff members is very polite, friendly and very understanding. |
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment? | Neither likely nor unlikely |
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Can you tell us why you gave that response? | It is still so hard to get a GP appointment. I am aware other practices are the same so I wouldn’t advise anyone to swap and change. |
Do you think the practice has improved in the last 12 months? | For appointments to see a GP I would say no, no change. When managing to get through between 8-8.30 I am still been told I would have to see ‘out of hours’ Doctor’s???? I am always worried when I feel unwell and need to be seen as I know what problems I will be up against. |
What are we doing particularly well? | The Nursing side of the Practice I think are amazing. Luckily my problems have been dealt with by the Nurse. I have also been lucky to see the same person. She is very informative, understanding, gentle, she makes you feel so at ease and explains anything you are struggling to understand. She is a credit to her profession. |
What do you feel we can improve on and how? | Definitely more available appointments. When you feel ill you shouldn’t feel stressed further by not daring to ring your GP Practice, or having to wait until after 7pm so see a Doctor you don’t know. |
And that concludes the round-up or comments and feedback received this week. Thank you for taking the time to share your views with us. We read them all and are pleased to see most patients feel happy with the service we provide. Where people have raised concerns or feel unhappy, we will take their views into consideration, and look if there are ways we can improve.