NHS App
Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Online Consultation
You can click on the image to go to our online consultations platform
Beat the telephone queues and receive advice or information within 3 working days.
Our online consultations are done via AccuRx Triage.
It’s a simple and quick process for you as a patient and can save you time (and the annoyance of not being able to reach us on the phone). The system is available 24/7, but we only see and respond to your request during working days.
Do Not Use If/For:
- If you have a central chest pain or other signs of a heart attach. Phone 999 instead!
- If you have symptoms suggesting a stroke. Phone 999 instead!
- If you have an urgent medical problem. Depending on the urgency, phoning 999, 111, or contacting the surgery directly is appropriate. (or occasionally going to A&E, advice from 111 before you do is advised)
- To order prescriptions (please use Patient Access, the NHS App, or hand your request in at reception instead)
- To book an appointment. Use the online booking system via Patient Access or the NHS App, or phone the practice to book instead.
Do Use For
- To ask for non-urgent medical advice
- To request an extension of your fit note
- To request test results
- To get an update on your referral
- Any other administrative issue you may wish an update or advice on
How does it work?
You can follow the link on your phone or computer and it will ask you a few questions about what problem you would like advice on. There is an option to add some free text to expand on this.
Our online consultations are only available for our patients and not available for patients registered with another practice to ask for our advice!
The system works best if you have a mobile phone, as we can send our response via text to you.
When we receive your request, this comes into an inbox, and your request will be saved to your medical record. Your request will then be assigned to the most appropriate person within the practice to deal with it unless the person viewing the request can deal with it themselves.
Once the advice, information, or action is ready, this will be sent to you via text message, or we may contact you by phone. The advice may be to book an appointment. Booking appointments is available online via Patient Access or the NHS App, or over the phone.
Patient Access
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Contact the surgery by phone or in person
- Verify your identity
- Secure a username and password
- Enter Patient Access and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
