Patient Satisfaction Survey comments 27 December 2025

As we are nearing the end of 2025, this is the last check on our Patient Satisfaction Survey this year. Where has the time gone? Next week we’ll be in 2026 already.

Here are the comments left this week:

‘This was an offered review appointment, easy to book and very timely with good options for alternative appointments. I haven’t found it easy to make contact remotely but could well be my lack of knowledge of available means.
Most communications come from “no reply” emails or texts which I find annoying, please make it possible to respond more easily, thank you’

Although correspondence to our patients comes from a no reply email, where it is necessary, this is accompanied by a link you can click to respond to the email/text. We don’t have an email address for our patients to contact us directly and we have very good reasons for this.

• Email is not a secure method of contact – we don’t want you personal/medical information out there.
• Email is not constantly monitored – if there was an urgent medical matter, this might not be picked up in a timely fashion and we wish our patients to remain safe.
• Emails from our patients might be snowed under by other emails from patients or others – we might miss some very important messages sent.
• We have online consultations available for our patients to contact us already to ensure safe, secure and timely advice. This is however not suitable for urgent problems as it may take up to 3 working days for us to provide our patients with an outcome. (confirmation of receipt is usually within hours of sending the message). You can access our online consultations via our website, or via this link: https://accurx.nhs.uk/patient-initiated/c85018

‘Really caring staff always there to explain everything’

‘I would like an appointment with the practice manager please to discuss the service I have been receiving recently.
Not acceptable.’

We don’t know what has been happening here and will look into this.

‘The doctor was extremely good at dealing with my children, lovely experience’

‘I answered the questions but it was my annual check up and some of the questions
we’re OK but I answered as best I could.’

And thank you for taking the time to answer the questions. We want to get feedback from our patients on how we are doing so we can continually improve how we provide our care to our patients.

‘Waste of time’

Not sure what happened here and we are unable to investigate it further as no contact details were left.

‘The only reason I answered on question 5 was down to the service I received from the Doctor. Unfortunately I felt I was undermined, she wasn’t clear and I came away upset feeling I’d wasted a doctors appointment. It took me courage of 3 weeks to book it, because I don’t want to waste NHS time. I didn’t feel o was listened to and I went with symptoms of worry and anxiety to be told immediately it was hormonal. I did feel I got what I wanted out of the appointment in the end due to my questioning however, it could have been more easy. There were things I left unsaid because I didn’t feel comfortable with the practitioner. I opted for any Dr, but in future I will choose drs name. Thank you for my appointment though i am grateful’

We’re sorry to hear the patient had a less than satisfactory experience and we will investigate what happened.

That concludes the comments left on our Patient Satisfaction Survey. Let’s look at the feedback left on our nursing team next:

Amy:

Gemma C:

Gemma W:

We are unsure what happened there. Dealing with prescriptions is not part of Gemma’s job description.

Julie:

We are pleased to hear this parent had a good experience.

Lucy:

Mandy:

Gemma W:

Not sure what brought this comment about. It is not in her job description to deal with prescriptions.