Feedback received this week
Patient Satisfaction Survey 7 December 2025
Time to have a look at the comments left on our Patient Satisfaction Survey this week.
âVery goodâ
âThe nurse i saw was very professional and helpful đâ
âLast time before last i visited the surgery the receptionist seemed unhelpful and a bit rude. I received a very vague letter which seemed abrupt with little info and abbreviations were used which i didnt understand. Am i now to assume fone calls to the surgery will become a thing of the past? People need to know these things. Its a nightmare trying and awaiting someone to answer? Were told to ring genersl enquiries at certain times. We do this. Guess what. No one answers???â
Weâre sorry to hear this patient had an unsatisfactory experience with our services. Phone calls to the surgery remain a common way to contact the surgery. We are sorry for any delays callers have experienced caused by staff sickness absences. This has caused a reduction in staff answering the phones and delays on the phone lines. Please remember, if you have a non-urgent query you can bypass the phone lines by using our online consultations. You can access these via https://accurx.nhs.uk/patient-initiated/c85018 As it can take up to 3 working days for us to respond to these queries, they are unsuitable for urgent queries.
âAlthough I saw the doctor easily the end result is I’ve got to wait 7 weeks to get a telephone appointment from the Orthopedics to discuss the assessment referral sent by the doctor to see if I am in a load of pain which I am.
I’ll have to wait again then for the next step by which time I’ll probably need an operation.â
Iâm afraid we have no influence on waiting times following a referral to secondary care. It appears the patient was happy with the services we provided but found the overall experience unsatisfactory because of the wait for the telephone appointment with secondary care.
âDr not very reassuring. Just felt like he wanted me in and out ASAP. Didn’t give me answers I was asking forâ
Weâre sorry to hear the patient didnât feel happy with the consultation. We are unable to investigate this further as the patient didnât leave any contact details.
âWent ti see nurse for blood test was so nice and caring towards my diabled husbandâ
âOutstanding serviceâ
âGreat job thank youâ
âThankyou for your service .I am grateful.â
âIt’s still a big problem trying to get to speak with someone. Because of the 8am stampede. I rang at 08.00 this morning. I was number 9 on the list. It then took 52 minutes before I could take to someoneâ
Weâre very sorry to hear this. Unfortunately, we have had staff sickness and a reduction in the number of people answering the phones as a result.
âDr Sam was amazing help me so much, goes above and beyond, such a lovely lady â¤ď¸â
âGemma builds great rapport with her patientsâ
âFor the first time in ages I got what I expected from my GP surgery.â
âI attended for med rev blds etc with Gemma…She was very friendly and dealt with my appt. perfectly… She reminded me of Lucy who I worked with at White Rose….
I haven’t been contacted since my appt though re my bld results etc…The receptionist who booked my appt, advised me to make just the nurse appt at the time…and not the double appt i had requested with the pharmacist for later…. so up to now I haven’t had a follow up discussion…. and i am presuming and also understanding that the pharmacist is very busy…..
Athough i live at Cudworth, and seldom request a Dr appt , I much prefer the peaceful and calming atmosphere of the surgery at Grimethorpe….â
If you are aware you need a second appointment and this has not been made yet, please contact us to book this. When it is busy, it is easy to forget things and everyone working at the surgery is only human, too.
âThank youâ
And now some feedback from the survey we are currently running for our nursing team as part of their annual appraisals:
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| Make you feel at ease ,takes her time in listening to any questions you have and answers them in a very professional way putting you at ease and does it all with a smile đ | ||||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | ||||||||||
| I don’t think she can improve she was very efficient at what she does | ||||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| Helping you to relax | ||||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | ||||||||||
| Nothing | ||||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| Friendly speaking clearly efficient and put me at ease when I walked into her room quickly doing what was necessary in a professional but friendly manner | ||||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | ||||||||||
| Doing exactly what she did | ||||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| Polite and professional | ||||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | ||||||||||
| N/A 10/10 | ||||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| Communication. | ||||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | ||||||||||
| Nothing. | ||||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| She kind and helpful, and listens to you about any problems you might have really caring about me like she s a member of my family really close I can tell her everything about things thatâs going on with me . A very thoughtful and understandable person Amy ! | ||||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | ||||||||||
| Nothing at all she an amazing nurse, what a lovely person! | ||||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| Amy was pleasant,enthusiastic and competent and I was grateful for her help. | ||||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | ||||||||||
| Cannot think of anything. | ||||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| My visit to day was very helpful ,and my health care assistant was brilliant. | ||||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | ||||||||||
| Nothing. | ||||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| She kind and helpful, and listens to you about any problems you might have really caring about me like she s a member of my family really close I can tell her everything about things thatâs going on with me . A very thoughtful and understandable person Amy ! | ||||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | ||||||||||
| Nothing at all she an amazing nurse, what a lovely person! | ||||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| Caring and thoughtful way of dealing with me | ||||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | ||||||||||
| Unsure | ||||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| I attended for Bloods taken to send for testing and also had blood pressure checked and given flu & shingles jabs. Attended by Gemma C & other Gemma. | ||||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| Very approachable , knowledgeable , good listener | ||||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | ||||||||||
| Nothing | ||||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||||||||||
| She was very good at listening | ||||||||||
Gemma is empathetic, positive and just lovely.
| Q10. What do you feel this healthcare professional is doing particularly well? | |||
| Listening, explained and caring | |||
| Q11. What do you feel this healthcare professional can improve on and how? | |||
| Just keep up the good work | |||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||
| Very kind and understanding | |||
Gemma is a competent and pleasant young lady,and even though I wasn’t feeling very well,I felt all the better being seen to by Gemma
| Q10. What do you feel this healthcare professional is doing particularly well? | |
| Making you feel comfortable when you walk into the treatment room. And putting you at ease | |
| Q11. What do you feel this healthcare professional can improve on and how? | |
| Nothing | |
| Q10. What do you feel this healthcare professional is doing particularly well? | |
| Felt very at ease, listened to my concerns, showed professionalism in her work, bit confused about the names on this questionaire was seen today by gemma walker. | |
| Q11. What do you feel this healthcare professional can improve on and how? | |
| Excellent service. | |
| Q10. What do you feel this healthcare professional is doing particularly well? | |
| I am the named person POA in place for my dad. and this was a review around his condition – Alzheimerâs and terminal heart failure. I felt Julie was sincere and kind, she understood the difficulties of caring and asked how I was and did I want any help. Her questioning was open allowing me to speak without rushing. She was interested in my answers for dad and at no point did I feel it was just another patient review. Thankyou | |
| Q11. What do you feel this healthcare professional can improve on and how? | |
| Nothing she was prepared and ready for our meeting | |
| Q10. What do you feel this healthcare professional is doing particularly well? | |
| Have seen julie a lot of times over the years and have always found her very friendly, patient and helpful. Nothing is too much trouble when you ask her for advice. | |
| Q11. What do you feel this healthcare professional can improve on and how? | |
| Don’t change anything julie if it isn’t broke don’t try and mend it. | |
| Q10. What do you feel this healthcare professional is doing particularly well? | |
| Warm and friendly welcome right away felt at ease | |
| Q11. What do you feel this healthcare professional can improve on and how? | |
| Earlier appointments and a reminder us older folk cannot always remember appointments 2 week in advance | |
We are unable to offer early appointments with some of our nurses. They have young children and need to work around childcare arrangements. We always send a text reminder for appointments a day before the appointment to those patients who have the availability to receive text messages.
| Q10. What do you feel this healthcare professional is doing particularly well? | |||||||||
| Listening, explaining | |||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | |||||||||
| Nothing, excellent service | |||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||||||||
| She was extremely kind and just lovely made me feel comfortable and was just really nice I would happily have all my services done by Lucy | |||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | |||||||||
| Nothing | |||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||||||||
| Was very helpful asking if we needed any more help or support with my elderly dads care with him having vascular dementia and if any of his needs had change etc⌠| |||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | |||||||||
| NothingâŚmyself and my brother feel we have plenty of support and help when needed to carry on taking care of our mum and dad in their own home at the moment! Thankyou | |||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||||||||
| Lucy is a lovely nurse I like her very much her professionalism and kindness we’re immensely appreciated | |||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||||||||
| Sheâs very nice and does her job well | |||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | |||||||||
| Nothing | |||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||||||||
| Understanding compassionate gave me time to speak and listening to what I had to say. Gave me the advice and support I needed. | |||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | |||||||||
| Nothing to improve | |||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||||||||
| Yes, doing a great job | |||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | |||||||||
| Nothing to fault | |||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||||||||
| The appointment today was on behalf of my daughter She was very nervous prior to her appointment today. Mandy was brilliant and reassured my daughter right away. She explained what she was doing throughout the appointment as she carried out examinations on her. She listened carefully, asked helpful questions, some covered aspects that I didn’t even think of. Mandyâs genuine care and professionalism really stood out. | |||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | |||||||||
| No improvement needed whatsoever. | |||||||||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||||||||
| Very professional. I didn’t feel rushed infact, she was very good at listening to my problems. | |||||||||
| Q11. What do you feel this healthcare professional can improve on and how? | |||||||||
| Nothing in my opinion every was very good. It’s still a problem trying to get an appointment. I rang up smack on 08.00 .I was number 9 . Its 52 minutes before I spoke with someone. | |||||||||
Unfortunately, most people still phone at 8 am. The period between 8 and 10 am is the busiest period of the day and after this it tends to calm down a little. There is also the option to request a call back while maintaining your position in the queue. The system will then automatically call you back when it is your turn. When using this option, please make sure to wait until you are told you can now hang up before doing so. Otherwise your request is not completed and the system will not call you back. The system also stops phoning back if there have been 3 unsuccessful attempts to call back. This could also happen if you were in an area where your signal was poor and you may not even have a âmissed callâ on your phone in that case.
| Q10. What do you feel this healthcare professional is doing particularly well? | |
| I would like to provide feedback on the exceptional care and support I have received from Mandy. Mandy has been one of my regular nurses now for 4 years. she has consistently shown professionalism and kindness, she always takes the time to listen, explain things clearly if I don’t understand, and makes sure I feel comfortable. Mandy goes out of her way to check in, follow up, and even squeezes me in for appointments, even if she is quite busy. | |
| Q11. What do you feel this healthcare professional can improve on and how? | |
| Nothing really | |
| Q10. What do you feel this healthcare professional is doing particularly well? | |
| She took time to help and support me, she gave me good advice and showed care and understanding, although she had other patients waiting she did not rush me, and on this occassion, I needed the help and support and was very grateful | |
| Q11. What do you feel this healthcare professional can improve on and how? | |
| I can’t think of anything, she was a credit to her profession | |