Patient Satisfaction Survey 6 September 2025

Another look at our Patient Satisfaction Survey. Here are some recent comments left on the Survey, with thanks to all who take the time to fill this in for us.

‘I rang the doctors at 10.36. Got told keep an eye out for a text or message on my phone.
I had not heard anything checking all day long so I rang again at 15.15. The lady on the phone was Nermin, ‘I will look into this after a while she said I will send it again for you.’ I had only just put the phone down then received a message for an appointment next morning.’

We apologise to this patient for the need to call again but are pleased to hear that the response was so quick after this.

‘Nurse was really nice im 92 so was patient and nice and knowledgable’

‘Louise actively listened to the issues I have around my weight and relationship with food. Each session we review what we discussed at the previous session and then looked at making changes if any to suit my needs. We also discussed triggers, social interactions and how these make me feel and react.’

Louise is our Health and Wellbeing Coach.

‘Go back to the old way where you didn’t have to tell someone several times why you need to see a doctor, mental health issues or personal issues take most people courage to seek help, they very often give up when they’ve poured their guts out to a receptionist only to be told, the doctor may call you back, it’s only if you are talking suicide they respond straight away. Perhaps offering local group therapy or drop in centres locally, not talking to someone who’s more interested in your shoes than you. Treat us like a person not a number or a dent in your budget.’

We’re sorry to hear this patient is disappointed with the service we provide. We ask our receptionists to ask patients to share some details of the reason they wish to speak with or see a doctor. This information helps the doctor to decide how soon a patient needs to be seen, who the most appropriate person would be to see the patient, whether it should be a phone call or a face-to-face consultation and whether a different service would be more appropriate or faster to help the patient. We realise it is difficult to ask for help if your mental health is suffering and applaud people for seeking help when they need it. Our patients are not a number, nor are they a dent in our budget. Each person is important to us and the information the receptionist receives helps us to help the patient in the best way we can. The suggestion of a local group therapy or drop-in centre is a good one, however, this is not something within our power to do.

‘First Choice’

‘Very good doctor Sam’

‘Louise listened to my health concerns and she was understanding and practical with her advice and she gave me a diet rota to follow and I am grateful for her assistance.’

‘Listening & understanding’

‘Without additional staff I do not see how the service can be improved.’

And without additional space and resources, we are unable to attract additional staff.

‘Louise, the Health and Wellbeing Coach, was open, caring, and empathetic. Louise is knowledgeable in her understanding of one’s wellbeing and provided simple-to-understand advice, which is important as over loading information can be a loss rather than a benefit. Even now, I have posted the pie chart of healthy items to eat on my fridge door. I now have started a different regime following what advice I was provided and now is the time for a revisit. An extension of becoming healthier, though it may not be in her remit as I personally did not consult her on this subject at the time, is a physical fitness training regime. I do hope that when I do revisit, I am able to get advice on this area.’

‘Louise has been very understanding of my issues and has given advice and encouragement to help me revise some of my lifestyle choices. She is very supportive and understands my needs and also offers encouragement.’

‘Due to it being a yearly review it went very well. It can be different if you need to see or speak to someone if you have concerns.’

‘I had a pre booked appointment with Louise. She has been very supportive in helping me to make lifestyle changes which I have struggled to achieve on my own. She has suggested some small changes which are starting to make a real difference and she shows great empathy.’

‘Simple vaccination. Nurse was brilliant’

‘Very pleasant lady who took my blood and gave me feedback. Was able to talk openly about issues. Received feedback with 24 hours.’

‘Good service. A week wait for bloods and two weeks for med review next would been nice to get seen all at once’

We understand the patient would have liked this to have been a one-stop-shop situation. The problem is that the results of the blood tests are needed for the medication review. We therefore need to do the bloods on a different day to the medication review.

‘Thank you to all involved with the practice you are a great team’

‘I have always had first class prompt service with a smile. What more could i ask for’

‘Appointment Cancelled by practice. New appointment made’

Occasionally we need to cancel an appointment. This is usually caused by staff absence due to illness.

‘Needed help dint get any still in same position’

Sometimes the help a person needs and the help they want are different things. And occasionally the only help we can offer is a listening ear. Unfortunately not all problems can be treated.

‘Such a caring doctor’

‘I think the system you have in place works wonderfully.’

We agree our system works well. We are also fully aware not all patients agree with this.

‘Dr Ali was very helpful, supportive and took the time to discuss and work through the reason for the appointment very supportive doctor’

‘Amy whom I saw was excellent and a credit too the surgery’

And that concludes the most recent comments left on our Patient Satisfaction Survey. We are very grateful for the patients who take time to complete this survey for us. Some valuable suggestions for improvement have been added in the comments since we started this survey.

If you would like to have even more of a say into what happens at the surgery, why not join our Patient Participation Group? We meet once every 2 months in Grimethorpe, usually on a Thursday afternoon. If you are interested in joining us, please get in touch with us.