Follow up from Patient Satisfaction Survey

Follow up on the comments we came across this weekend needing further investigation. We have now looked into the negative reviews where the patient left their contact details.

Here are our findings/response:

‘The dr accused me of being on a child protection because she hadn’t bothered to read the letter that was on her computer and just assumed that we were. Upsetting me and causing more anxiety. My child is only 15 days old and we have been put through hell due to Barnsley hospital and now the dr by not reading the letter.’

After looking into this one, we note this patient had a really rough time. We apologise if anything anyone at the surgery did or said upset the patient.

‘Was not happy with Doctor, on my notes she had put no weight loss or lumps and bumps which she didn’t even check, just dismissed everything said was due to heat.I have seen this doctor before and don’t find her manner very pleasant doesn’t seem interested. I was only in the room 2 minutes so she hadn’t time to check anything’

We’re sorry to hear the GP’s explanations seemed dismissive. The patient attended during a period of extreme heat, which could have explained the symptoms and asked the patient to return if the symptoms persisted after the hot period. We will however discuss the feedback with the doctor concerned.

‘i had an appointment and they couldnt even find me on the system even i had a confirmation on my phone so i couldnt even see a doctor’

We have looked at this and it appears, although the receptionist put a note on the online consultations screen that she booked an appointment for 23 June, this appointment was not actually put on the clinical system. It may have been there was an IT issue (sometimes the clinical system crashes in the middle of things), or another issue interrupted the receptionist while in the middle of booking the appointment.
We apologise for the oversight.