Mostly resolved – MAJOR ISSUE – NO ACCESS TO CLINICAL SYSTEM – NATIONAL PROBLEM – our clinical system has been restored (although still limited access)

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We have reported this problem to our clinical system provider and understand this is a nationwide problem. We have been trying to get onto our clinical system since before 6 am and have been unsuccessful, receiving a message that it can’t connect to the EMIS Application server.

What does this mean?

  1. We don’t know which appointments have been booked, other than those that received a text reminder (we can see this from outside of our clinical system)
  2. Those that have received a text reminder of their appointment, we only know the time they are booked for (not who with, what for, or where).
  3. We have no details of the patients booked into our early morning session today, but when we last checked last night, there were two patients booked in for a telephone consultation – we don’t know who they are, what their number is, so won’t be able to contact them.
  4. We have no access to the clinical system, nor the appointment book within it, which means we can’t book any appointments currently.
  5. We can’t access patients’ notes and cannot add or check data. Our phone system will therefore be of little use either (nor will our online consultations as that is also linked to our clinical system)

We apologise for the inconvenience caused and advise our patients to contact NHS 111 online, or phone NHS 111 if they have a medical need during this national outage. We hope this issue is resolved as soon as possible and we will update you once we know it has been resolved.

Updates from our clinical system provider:

16.00 Update:

Work is ongoing to restore service to EMIS Web following the third-party issue that is impacting organisations globally.  

We are successfully bringing some services back online, however some functionality may be initially limited. 

We expect this disruption to continue through the evening and into the weekend, and we recommend users prepare for this. We are exploring ways to safely accelerate this work to restore service to all affected services as soon as possible. 

Wales:

EMIS Web is now available for practices in Wales. We will continue to closely monitor the system and take any action if required. 

We will continue to provide updates as our work progresses. In the meantime, you can find more information on EMIS Web Business Continuity on EMIS Now here.  

We appreciate your patience and understanding as we have worked through this issue and would like to reassure you that our teams will continue to work throughout the evening and over the weekend to fully restore service. 

Next Update: 10am, Saturday 20th July 

14:30 Update:

We are continuing our work to restore service to EMIS Web following the the third-party issue that is impacting organisations globally. 

This is a complex process but we are seeing improvements and some services are back online. We are continuing to look at ways to accelerate this work to restore service to all affected products as soon as possible.

We will continue to provide updates as this work progresses. In the meantime, you can find more information on EMIS Web Business Continuity on EMIS Now here.

Next Update: 16:30

12.30 Update:

We are continuing our work to restore service following the third-party issue that is impacting organisations globally. We are seeing improvements with some users able to access some systems and we expect this to continually improve throughout the day.

We will continue to provide updates as this work progresses. In the meantime, you can find more information on EMIS Web Business Continuity on EMIS Now here.

Please accept our apologies for the inconvenience this is causing.

Next Update: 14:30

10:30 Update:

We are aware that some users are still unable to access EMIS Web and other services due to a third-party issue that is impacting organisations globally.

We are continuing our work to restore service and we are seeing improvements with some users able to access some systems. We expect this to improve throughout the day.

We will continue to provide updates as this work progresses. Please accept our apologies for the inconvenience this is causing.

08:25 Update:

We are aware that users are still unable to access EMIS Web.

We are affected by a third-party issue that is impacting organisations globally, and we are working with the relevant parties to restore service as soon as possible.

Please accept our apologies for any inconvenience this is causing. We will continue to keep you updated as this work progresses.

Next Update: 10:30am