It’s Saturday again! Patient Satisfaction Survey time.

An image depicting a survey with tickboxes and a pink highlighter. in the left bottom corner there is a QR code to take you to the survey.
Help us to improve our services

We hope you are all enjoying your weekend and recharging your batteries for the week ahead. This week has been challenging at the surgery with several people off sick and others on planned leave. We continued to provide the best care we could under the circumstances and will soon find out how our patients thought we did. So, without further ado, let’s have a look at the comments left on our Patient Satisfaction Survey.

I was very pleased with my appointment with Dr Maters excellent doctor.
I was not however happy with the Receptionist that gave me wrong information before I managed myself to get an appointment with Dr Maters.. I think there is more time training certain Receptionist about attitude towards the patients over the phone.

Change that godaweful music played while waiting to speak to a receptionist. Change the womans voice to a louder one, she is too quiet & can hardly hear the choices.

We are working on replacing our current phone system. There should be more pieces of music to choose from. We realise the music is too loud, and perhaps the voice of the practice manager is too quiet for some. There are however currently no choices to choose from in the queue, but only information of alternative ways of contacting the surgery.

Change the hold tune while im waiting

My Appointment was with the Nurse booked in advance so this is different altogether than a GP appointment. The Nurse I have been seeing has been a credit to her profession, she is so welcoming and makes you feel at ease as soon as she collects you from Reception. She takes the time to listen and advise where she can. She make your visit a pleasure not a stressful experience. Hopefully she will be at all my surgery visits for my injections.

Quite happy thanks

More appointments needed for COPD patients instead of waiting over a month.

We are uncertain if this patient hints at the nurse appointments for COPD reviews or whether they are talking about appointments for acute exacerbations of COPD. We assume they talk about nurse appointments. Unfortunately, we have had some sickness amongst our staff and changes in work schedules, which means not as many appointments are available as there used to be. COPD appointments should be available sufficiently, although the patient may consider those at inconvenient times and therefore consider there are insufficient appointments at a time they desire.

Always happy with service. A smile and a kind word is as good as any medicine.

Really good

I contacted the surgery yesterday for my daughter, at around 8am, at 8:37am I received a text to inform that an appointment had been made for 8:30am that same morning at Cudworth. By 8:37am of course that time had already passed. I then rang and was then on hold to the surgery for over 30 minutes to be told that my daughters appointment shouldn’t have been booked at 8:37am and that the appointment was at 11:15am and at Grimethorpe. Not Cudworth. I took my daughter to Grimethorpe and her appointment was 45 minutes late which was frustrating as she is 1 years old and doesn’t understand that these things happen. She got very frustrated and was worked up before the Doctor examined her which made things very difficult.

We are sorry to hear there was miscommunication around the appointments for this young girl. Although I don’t know what happened exactly, but I will try to find out what happened. We apologise for the inconvenience caused. Unfortunately, GPs can run behind if they encounter problems that take longer or an emergency crops up.

Very satisfied with my visit.

That concludes the comments left on our Patient Satisfaction Survey. We’ve only received one response on the Friends and Family Test, which you can see below:

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?Neither likely nor unlikely
Can you tell us why you gave that response?Hard to get an appointment to see a GP
Do you think the practice has improved in the last 12 months?Not really
What are we doing particularly well?The receptionist was lovely
What do you feel we can improve on and how?Appointment waiting times and regular GPs

The practice is in quite a good position to provide an appointment with a regular GP. Despite only having two partner GPs, one salaried GP who works one morning a week and a new salaried GP who works two days a week, we have several locums who have worked for us for a long time. It is rare to have a locum who has not worked with us for a significant time and who has become part of the furniture too.

In case you are wondering which GPs we currently have working at the practice, here is a list for you:

  • Dr Maters (male) – GP partner – full time
  • Dr Sam (female) – GP partner – full time
  • Dr Mba (female) – salaried GP – 2 days a week (Monday and Wednesday)
  • Dr Spits (male) – salaried GP – 1 morning a week (Monday am)
  • Dr Ali (male) – locum GP – 2 days a week (Monday and Tuesday)
  • Dr Lannon (male) – locum GP – 1 day a week (Tuesday)
  • Dr Magadza (male) – locum GP – 1 day a week (Friday)
  • We also have Jackie (female), our advanced nurse practitioner, who works 2.5 days a week (Wed pm, Thu, Fri) and Tariro Jera (female), our physician associate, who works 3.5 days a week (Mon, Wed, Thu, Fri am).

We would like to thank everyone who has taken the time to answer our Patient Satisfaction Surveys. It is much appreciated.