This week’s results of the Patient Satisfaction Survey

An image depicting a survey with tickboxes and a pink highlighter. in the left bottom corner there is a QR code to take you to the survey.
Help us to improve our services

Saturday is here again, which means it’s time to have a look at the comments our patients have left on our Patient Satisfaction Survey and Friends and Family Test this week. What can we learn this week?

Although I’m on annual leave this week, I understand the week has been very challenging for all working at the practice. I suspect that will be reflected in the responses.

We have not received any responses to our Friends and Family Test this week.

i was not happy with the care i received after i explained the problem had been going on for months and i was told to ‘keep an eye on it’ the doctor tanned the whole way through my appointment and was not friendly in the slightest. i didn’t feel the care was appropriate and will be calling a different gp next week.

We are sorry to hear this patient had an unsatisfactory experience. We don’t know who this patient saw, or even who the patient was and can therefore not look into this further.

It was just a waste of time and the Drs…I was in 3 seconds & was told to make an appt at front desk ? ..which I had done 3 days previous?.. This should not have been a face to face appt….wasted my time.&, got no further forward?

I don’t know what exactly happened here, but I will look into this when I return to work next week. We apologise for any inconvenience caused.

If you need to see a doctor you should not have to explain to the receptionist what it’s about has it can be very personal and private

Although we realise patients may feel uncomfortable sharing details with our receptionists, we still ask our patients to do so. Please, share those details you are happy to share with them as this will help the clinician prioritise which problem or patient they need to deal with first. Rest assured, our receptionists are bound by the same rules of confidentiality as all members of the team (clinical and administrative) are.

We will continue to ask our patients for a brief description of the problem they wish to receive help with. This also helps to put the patient in touch with the person or service most suited to help them with that problem.

Very helpful and friendly

The phone message is very long winded

We are in the process of securing a new phone system. The message and the music will change when this happens.

The nurse was very good very caring

Good service as usual my needs were fully met by Dr and practice

This has been a short week with few comments left on the service. It proved a challenging week for the team with staff absences through annual leave, sick leave and unexpected leave. Still, the team rallied together to continue to provide the best possible care to our patients. There will be staff absences again next week, but we hope it will prove a less challenging week than the one the practice experienced last week.

Thank you all for taking the time to comment on our Patient Satisfaction Survey. We really appreciate it and use all our feedback to bring improvements where possible.