It’s Patient Satisfaction Survey time again.

An image depicting a survey with tickboxes and a pink highlighter. in the left bottom corner there is a QR code to take you to the survey.
Help us to improve our services

The weekend is here again and with it comes the time to have a look at the comments left on our Patient Satisfaction Survey and Friends and Family Test. We consider this an opportunity to look for ways to improve our services further, although we can only change what is within our power to do. So, without further ado, let’s have a look at the comments left.

Great service again from Dr Maters and his team..

Satisfied with the service I’ve received, however my wife is struggling to see a GP in person. I’m not keen on having to disclose information of a medical and private nature to the reception team. No disrespect to them, the new system and clinician led triage is dependant on the accuracy of the information collated by none clinically trained staff.

We understand the hesitance some patients may have to disclose private matters to a receptionist. However, our receptionists are just as bound by confidentiality rules as the clinicians are. The information they collect is based on the questions mentioned within a template developed by someone with a clinical background. If a clinician feels there is insufficient information given to make a safe assessment, they will request further information or err on the side of caution. We consider it to be a safer system than the one we had in place before the assessment of need system we currently use.

And now it’s time to look at the results of the Friends and Family Test:

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Can you tell us why you gave that response?
Because the doctors, nurses and staff are good.
Do you think the practice has improved in the last 12 months?
What are we doing particularly well?
You’ve improved getting an appointment

This week the feedback is a little thin on the ground. We suspect this may be because we are currently running a Patient Satisfaction Survey for our nursing team too to help them prepare for their personal development plans, their appraisals, and their revalidation. Thank you to everyone who has taken the time to complete any of our Patient Satisfaction Surveys. Your time and effort are much appreciated and we use all feedback to help improve our services.