Patient Satisfaction Survey

In 2023, we needed to change our appointment system to fulfill the new contract imposed by NHS England and the government. Every contact with the surgery needs to have an outcome, which means a patient should receive an assessment of need, an appointment, or be signposted to a more appropriate service at the end of the contact. The assessment of need requires the patient to provide details of the reason for their call to allow clinician to assess the need. As there has now been yet another change at the practice, we wish to see how these changes affect our patient’s satisfaction with the services provided.

At Grimethorpe Surgery we aim to provide the best possible care to our patients. To allow us to do this, we require the help of our patients. Please fill in the below survey to help us in improving our services further. We realise we’ll never reach perfection, but will continue to strive for perfection. We recently changed our appointment system following government and NHS England guidance. Thank you for taking the time to fill this survey.
Q1. Thinking about your recent contact with your GP practice, how easy was it for you to seek medical care or advice? This could include contact with a healthcare professional in person, through a telephone call, video consultation, or written interaction (email / text message / online consultation form).
Q2. How do you feel about the length of time you waited for care or advice after first contacting the practice?
Q3. Which of these was the main way you received care or advice on this occasion?
Q4. How well did that work?
Q5. Overall, thinking about the reason you wanted care or advice, were your needs met?
Q6. Overall, how would you describe your experience of your GP practice on this occasion?
Q7. How frequently are you offered an appointment alternative to a GP by the reception team?

Thank you for taking the time to complete this form and providing us with feedback to improve our services. Your support in and suggestions on improving our services are much appreciated. Thank you!

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