Patient Satisfaction Survey
We wish all our patients, staff members and their loved ones a Happy and Healthy New Year.
And now it’s time to share the comments left on our Patient Satisfaction Survey again.
‘I had a telephone call from Diabetic Nurse Julie on 30th December 2025 and my Blood sugars had come down so Julie was very pleased with me.’
Great to hear you had a success with your diabetic control. A great start of the New Year. Keep up the good work!
‘Disgusting no further advise go en in’
Not entirely sure what happened here. The patient mentioned they felt they should have received advice a lot sooner and they had contact us via the online form. Unfortunately they left no contact details so we can’t investigate what happened here.
Please remember that the online consultations are only suitable for non-urgent problems and it may take up to 3 working days before an outcome or advice on your medical or administrative query will come back to you. We suspect the patient was signposted to A&E which suggests an urgent problem. If that is the case, they did not choose the right platform to request advice from us. If your query is urgent, please contact us by phone instead.
This week we also had several entries into our Friends and Family Test:
| Overall, how was your experience of our service? | |
| Very good | |
| Please can you tell us why you gave your answer? | |
| The Doctor i saw was very patient with all my concerns. Wild be my preferred doctor. | |
| Overall, how was your experience of our service? | |
| Good | |
| Overall, how was your experience of our service? | |
| Very good | |
| Overall, how was your experience of our service? | ||||
| Very good | ||||
| Overall, how was your experience of our service? | ||||
| Very good | ||||
| We welcome patient feedback to tell us what we are doing right and what we can improve. Thinking about our practice… | ||||
| Overall, how was your experience of our service? | ||||
| Very good | ||||
| What are we doing particularly well? | ||||
| Everything | ||||
| Overall, how was your experience of our service? | ||||
| Very good | ||||
And now for the comments left on the surveys for our nursing team:
Amy:
| Q10. What do you feel this healthcare professional is doing particularly well? | |
| Amy is always courteous and polite, she is very knowledgable and I trust in her nursing ability wholeheartedly. I have been to see Amy on more than one occasion and she is consistently excellent in her practice, profession and interaction abilities. | |
| Q11. What do you feel this healthcare professional can improve on and how? | |
| I think the profession needs more people like Amy, that’s the only thing I would try and rectify. | |
| Q10. What do you feel this healthcare professional is doing particularly well? | |
| Well she seemed to know all about my medication but the appointment was really a waste of time as I had, had everything done and the Nurse did not know why I was there neither did I?? I had the appointment down as a Review of my medication but I did that with the Pharmicist earlier in the year, so the nurse checked her computer and apologised for my being called in. I suppose mistakes happen no one is perfect. | |
| Q11. What do you feel this healthcare professional can improve on and how? | |
| She apologised which is all she could do so it was just one of those things. | |
We apologise for the wasted appointment. Not sure why that happened. However, some patients need a medication review every 3 months due to the medication they are on. We assume this was not the case for this patient.
| Q10. What do you feel this healthcare professional is doing particularly well? | ||
| Amy was very friendly, polite and respectful. She explained why I was there and what the procedure was and did what needed to be done professionally and with care. She did her job very well and came across has a very nice and conscientious young lady. | ||
| Q10. What do you feel this healthcare professional is doing particularly well? | ||
| Putting one at ease | ||
Gemma C:
| Q10. What do you feel this healthcare professional is doing particularly well? | |
| Listening to the patient and carrying out her duties professionally and with care and attention . | |
| Q11. What do you feel this healthcare professional can improve on and how? | |
| I can’t think of anything I was very happy with the treatment I recieved from her . | |
Gemma W:
| Q10. What do you feel this healthcare professional is doing particularly well? | |
| Listening to all I said and was a very caring person. I did not feel rushed, Thank you. | |
| Q11. What do you feel this healthcare professional can improve on and how? | |
| Nothing | |
| Q10. What do you feel this healthcare professional is doing particularly well? | |||
| Gemma is very friendly. very helpful and a lovely, caring lady. | |||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||
| I found her very polite, and easy to talk too,and very competent at her job. | |||
| Q11. What do you feel this healthcare professional can improve on and how? | |||
| Nothing just to carry on with the knowledge and professionalism what she showed on my visit. | |||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||
| Interacts well with patient putting them at ease | |||
| Q11. What do you feel this healthcare professional can improve on and how? | |||
| Just keep doing what you are doing | |||
Lucy:
| Q10. What do you feel this healthcare professional is doing particularly well? | |||
| Excellent team work and communication | |||
| Q11. What do you feel this healthcare professional can improve on and how? | |||
| Reassured me about my medication and if I need to ask anything about my care not hesitate to contact her | |||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||
| Listening when you want answers to Questions you ask | |||
| Q11. What do you feel this healthcare professional can improve on and how? | |||
| None good at their job | |||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||
| Everything | |||
| Q11. What do you feel this healthcare professional can improve on and how? | |||
| Nothing really | |||
Mandy:
| Q10. What do you feel this healthcare professional is doing particularly well? | |||
| Explained everything really well | |||
| Q11. What do you feel this healthcare professional can improve on and how? | |||
| Nothing | |||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||
| The way mandy delt with my appointment was excellent . I could not fault it in any way . She is described as an healthcare professional and that is what she is. Keep up the great work mandy you couldn’t do it better xx | |||
| Q11. What do you feel this healthcare professional can improve on and how? | |||
| No improvement necessary it’s already excellent | |||
| Q10. What do you feel this healthcare professional is doing particularly well? | |||
| She is attentive listens and gives good advice | |||
| Q11. What do you feel this healthcare professional can improve on and how? | |||
| Nothing | |||