Patient Satisfaction Survey Comments September 2025

Time to catch up with some older comments left on our Patient Satisfaction Survey. Sometimes work spills over into free time too much to fully keep up-to-date on these. But here they are:

‘I have just joined the surgery this was my first initial appraisal’

‘The surgery is an absolute joke!!!!!’

We don’t know what this person meant and can’t check it out further as no contact details were left.

‘Gemma the nurse was very caring and helpful’

‘Mandy on reception is very courteous & polite.
Dr TJ she is very professional & takes time to listen to what you have to say.’

Please note, TJ is not a GP. She is a physician associate and supports the GPs. She works under the supervision of the GPs.

‘The service I received from the nurse on my yearly health check was great she explained everything to me before she started all the checks.

Usually they have difficulty getting blood sample but she got is immediately on 1st attempt.

The Nurse said she would phone me next Wednesday at around noon to give me the results so I was very happy’

‘A good service’

‘I would have preferred to go to my local surgery for my appointment rather than have to travel as it meant to cancel other things.’

We don’t always have capacity in Grimethorpe or Cudworth and may need to offer an appointment at the other site. At times we won’t have appointments left on either site and in that case we will need to signpost to other services.

‘The system from initial phone call to appointment is exceptional and the envy of many of my friends/family. I phoned, spoke of my symptoms, received an appointment via text and had my prescription changed within a couple of hours.’

‘Many of these questions were irrelevant.I was asked to contact for an appointment for my annual review-I did this and was given an appointment with the nurse’

‘Great as usual’

‘Always a great and speedy service. No waiting for an appointment.’

‘I have been with this practice 50 years, I av always been more than satisfied with the help , the marvellous receptionist , with advice care an compassion they av gave over the last few months with me loosing mum as been tremendous they av been so understanding to get me the correct help as soon as I needed it . Thank you to all the staff an gps nurses’

‘Dr Sam always finds time to see me in her busy schedule. She understands my health condition and it problems encountering. She listens and act swiftly with regards to any changes or referrals.’

‘Very good doctor good advice’

‘The nurse that performed the test was professional and personable, making the experience as comfortable and efficient as possible. Amazing service!’

‘After waiting 4 weeks after my injection was overdue the appointment was cancelled at very short notice. I had driven back 80 miles. I was offered an appointment the same day at an alternative clinic, but this was also cancelled as I arrived at the car park. I explained how far i had travelled and was assured I would be called back. I wasn’t. I went to my Dr’s surgery in Cudworth and thankfully the nurse who has given me these injections for years saw me and how poorly I had become due to the delay in getting an appointment. I was given the injection. But if I hadn’t seen her I would have had to wait another 3 weeks before I could travel back.’

We don’t know what happened here, but we will only cancel an appointment if the clinician is unexpectedly off. Usually this is because they are ill on the day. We apologise for any inconvenience this may cause, but this is outside of our control.

‘Great service’

‘I was in pain with my hands fingers feet and toes . I was booked for X-rays and blood tests but only had X-rays on my hands and fingers not my feet and toes. My toes remain painful and one is an s shape which needed an X-ray. I have had to request another appointment when it should have been done as part of the original appointment.’

We don’t know if this happened by accident or because there are limitations to the number of x-rays that can be requested at the same time because of the risk of excess radiation. We apologise if this was an oversight on our side.

‘Follow up to test results by the clinician would be a good line to take.
My recent illness resulted in having tests done, but no follow up by the clinician or surgery’

Not all investigations require follow up. If a clinician feels there should be a follow up, this will be advised. Often the clinician will await the results to decide if a follow up is needed. Remember, if a test is reported as normal but your symptoms persist, you may wish to request a review appointment.

‘Six weeks was a long time to wait for a blood test.’

We can only offer an appointment if we have one available. If someone feels the wait they have is too long, they can always try if the Glassworks can offer an earlier appointment.

‘I visited the receptionist to book my yearly check up and got sorted straight away but was 9th of October however my bloodpressure was sky high so rang the surgery back was advised to go AE which I was terrified about and very anxious so the lovely receptionist got me in with the practicner the next day I then got an early appointment for my bloods due to another caring receptionist who shuffled things around and now getting sorted . Thank you to the caring Receptionist not seen a doctor yet though .’

We would suggest that if a GP advises you to go to A&E with a very high blood pressure it is important to take this advice. Waiting for an appointment at the surgery the next day or even longer may be inappropriate.

‘Great Service as Always’

‘The nurse was very pleasant and helpful, and easy to talk to, and she listened to what Ì had to say. Well done to the practice.’

‘I saw a nurse practitioner called Amy. A very professional friendly lady. Dr Maters was also involved in the appointment following a scary test outcome and he was ,as always, kind , patient and reassuring.’

‘My appointment went very well. Nurse Amy was very good.’

That concludes the comments left on our Patient Satisfaction Survey in September.