Patient Satisfaction Survey Comments 22 November 2025

We’re just trying to catch up with some of the comments left on the Patient Satisfaction Survey and will start with the most recent comments first.

‘You can’t get to see doctor you always get sent to someone else’

The surgery works with an assessment of need system. This means that our receptionists will take some details of the reason you wish to see a doctor. They may already signpost you to a service that might be better suitable to help you with your problem. For instance, a GP can’t deal with a dental abscess, and they would signpost you to the dentist instead.

We also need to make use of the resources we have at hand in the most efficient way. If we don’t have the capacity to see a patient, we will signpost them to a different service to ensure they receive the care they require at the time they need it.

‘The nurse who saw me was very helpful and professional’

‘Very efficient and friendly’

‘I went with my 18 year old that just needed some help with ye Anxiety and got told to go to a and e… so no didn’t help at all will be changing doctor there a joke at Cudworth’

We’re not sure what happened here. Signposting to A&E can happen because of a few reasons. For instance, the GP may have felt that the patient was at risk and A&E has mental health workers available who can assess the patient immediately if needed. Or, the patient may have chest pain and palpitations caused by the anxiety and may wish to exclude a heart problem.

‘Only went for bloods taking’

‘As always top class service with a smile everytime.’

‘The nurse who delt with me was lovely, very pleasant & friendly. Thank you 😊’

‘Friendly nurse & receptionist’

‘Dr Sam is amazing. She never fails to help me.’

‘We have always received good service whenever we have needed it
All the staff we have encountered have been polite and approachable’

‘The receptionist was really lovely and very helpful. Helped me get a faster appointment for my bloods.’

‘Really good at her job’

‘It was very understandable’

‘I received a prompt appointment and am presently undertaking a number of medical checks.’

‘All the staff at the Grimethorpe surgery are friendly, polite and professional 10/10’

‘Always sorted really well with excellent GP’S

Thank-you’

‘No suggestions.’

‘Filled in online form within am hr I had an appointment.
Very happy with how it went slight wsit for bloods doing but that’s ok.’

‘This for for a routune cervical smear by the nurse so was booked online. Got a suitable apt first time of trying. The nurse was on time, very nice, helpful and knowledgable. The whole experience was as good as it can be for something like that.’

‘Dr Sam is lovely she’s patient kind and listens to you’

‘Doctor Sam is absolutely first class. Both appointments that I’ve had with her recently couldn’t have been better. I am very grateful that I was able to see her.’

‘So much better to be able to have blood tests carried out at surgery once more 😊’

Indeed, we now offer blood tests at the surgery again now Gemma has returned to the fold. However, this is limited to GP initiated blood tests and blood tests for shared care agreements that the practice has agreed to. We do not offer appointments for blood tests requested by the hospital. These still need to be done at the Glassworks.

And this concludes the comments left in November so far.